Someone asked me last week: mobile experience or security first, for an online store?

·Alex Danciulescu

Someone asked me last week: mobile experience or security first, for an online store?

Security. Every time.

A clumsy mobile checkout costs you sales you can win back tomorrow. A payment page without a valid certificate, or a form posting customer details in the clear, costs you something you can't buy back — the assumption that you're safe to deal with.

The order matters because budgets are finite. Fix what can't be undone, then fix what can.

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Someone asked me last week: mobile experience or security first, for an online store? — KnowBest