A page of customer reviews with no replies says more about a business than a bad review ever could.
·Alex Danciulescu
Articolul e momentan doar în engleză.
A bad review answered calmly — "sorry we missed the mark, here's what we did about it" — is some of the best marketing a small business can get. And it's free.
Buyers don't expect perfection. They expect to see how you behave when something goes wrong. Silence answers that question too — just not in your favor.